Apple violated consumer rights in Australia

Australian Commission on competition and consumers (Australian Competition and Consumer Commission; ACCC) filed a case against Apple Pty Limited and Apple directly.

The investigation began last year when users began to complain about the infamous «error 53″. We will remind, in the beginning of last year it became known that the smartphone which informal service centers was replaced by a Home button with a fingerprint scanner, after the next OS update stopped working. Apple said that it was made specifically to protect users, but here’s one nobody bothered to warn them in advance to such features of smartphones. Anyway, after the filing of a class action suit, Apple has changed its stance, allowing the user to recover the device, though not completely.

While investigating such incidents, the ACCC noted that Apple often denied service to customers who previously repaired their devices with unofficial service centers. Even in cases where the problem that the user has approached Apple had nothing to do with early repair.

This behavior violates certain laws of Australia, which led to the initiation of appropriate proceedings against Cupertino giant. As stated on the website of the Commission, the denial of consumer rights for warranty service simply because he previously selected a third-party technician to fix, not only affects consumers, but also affects their conscious choice, as they refuse to repair your devices where it is cheaper than the manufacturer.



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